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Why don't I see the Live News Toolbar on my browser?
If you have installed the Live News Toolbar and do not see the icon, or you installed a new version of Internet Explorer and the Live News toolbar is no longer displayed, go to View > Toolbars and click on the Live News option. If you don't see the Live News toolbar listed, follow the instructions below.
How can I move the Live News Toolbar to a different location?
Note: If you are using Internet Explorer 6.0, you must unlock the toolbars before you can move them. Right click on the toolbar and deselect the Lock the Toolbars option. You can change the location of the Live News Toolbar on your browser by clicking and dragging the vertical separator bar to the left of the Live News icon by placing the Live News Toolbar in the desired location. This functionality enables you to place two (or more) toolbars on the same line if you want to conserve space in your browser. Please note that, as with all of Internet Explorer's toolbars, you can only move the Live News Toolbar to locations on the top of your browser window. Toolbars can not be placed on the side or bottom of the browser window.
Why don't I see the Live News Toolbar listed in the Internet Explorer toolbars list?
Some earlier builds of Internet Explorer 5.0 have a known problem with their toolbars. The Live News Toolbar may be listed under the name 'Radio' (usually the second such listing). Go to View > Toolbars and click on the second Radio option.
Does the Live News Toolbar conflict with my browser or other add-ons?
No, the Live News Toolbar is designed to run without affecting any other system add-ons.
I installed the new version of Internet Explorer (8.0).
Why doesn't the Live News icon appear on my browser?
In Internet Explorer, go to View > Toolbars and check that the Live News option is selected. If not, select it.
I'm trying to uninstall the Live News Toolbar but keep getting an error message. What should I do?
Install the Live News Toolbar again and then uninstall it.
Why did I get a page that says "The page you're looking for was not found"?
If your community toolbar is currently active and you got to a page with the message "The page you're looking for wasn't found" next to the logo and name of your toolbar publisher, it means the following: Your community toolbar has detected that the page you were navigating to was not found, so you got to an alternative, more helpful Search page instead of the generic page usually displayed (called a 404 or DNS error page). Your search automatically appears, so you can just click Search to try again. If you'd rather, you can type in a different search. To disable this feature, please click the Toolbar Options item in the drop-down menu under your toolbar's logo, open the Additional Settings tab, and clear the check box next to the text Fix "page not found" errors. Please note that this feature may not be available for all community toolbars.
Do I need to pay for using the Live News Toolbar?
No, the Live News Toolbar is free of charge.
When will you have the Live News Toolbar available for other platforms?
We are currently looking into the feasibility of implementing the Live News Toolbar for other platforms. Check our web site or forum for the latest updates.
Do you support MSN Explorer?
At this time the Live News Toolbar does not work with MSN Explorer.
How can I contact technical support?
If you are experiencing any problems or have a question about the Live News Toolbar that is not covered in our online help then feel free to contact us.
How do I uninstall the Live News Toolbar?
To uninstall the Live News Toolbar from your Internet Explorer do as follows:
Open your computer's Control Panel then select "Add or Remove Programs".
Find Live News in the list of installed applications and click on it.
Click on the "Change/Remove" button.
Didn't find what you were looking for?
Go to Live News Feedback center, and tell us about your problem
If you have installed the Live News Toolbar and do not see the icon, or you installed a new version of Internet Explorer and the Live News toolbar is no longer displayed, go to View > Toolbars and click on the Live News option. If you don't see the Live News toolbar listed, follow the instructions below.
How can I move the Live News Toolbar to a different location?
Note: If you are using Internet Explorer 6.0, you must unlock the toolbars before you can move them. Right click on the toolbar and deselect the Lock the Toolbars option. You can change the location of the Live News Toolbar on your browser by clicking and dragging the vertical separator bar to the left of the Live News icon by placing the Live News Toolbar in the desired location. This functionality enables you to place two (or more) toolbars on the same line if you want to conserve space in your browser. Please note that, as with all of Internet Explorer's toolbars, you can only move the Live News Toolbar to locations on the top of your browser window. Toolbars can not be placed on the side or bottom of the browser window.
Why don't I see the Live News Toolbar listed in the Internet Explorer toolbars list?
Some earlier builds of Internet Explorer 5.0 have a known problem with their toolbars. The Live News Toolbar may be listed under the name 'Radio' (usually the second such listing). Go to View > Toolbars and click on the second Radio option.
Does the Live News Toolbar conflict with my browser or other add-ons?
No, the Live News Toolbar is designed to run without affecting any other system add-ons.
I installed the new version of Internet Explorer (8.0).
Why doesn't the Live News icon appear on my browser?
In Internet Explorer, go to View > Toolbars and check that the Live News option is selected. If not, select it.
I'm trying to uninstall the Live News Toolbar but keep getting an error message. What should I do?
Install the Live News Toolbar again and then uninstall it.
Why did I get a page that says "The page you're looking for was not found"?
If your community toolbar is currently active and you got to a page with the message "The page you're looking for wasn't found" next to the logo and name of your toolbar publisher, it means the following: Your community toolbar has detected that the page you were navigating to was not found, so you got to an alternative, more helpful Search page instead of the generic page usually displayed (called a 404 or DNS error page). Your search automatically appears, so you can just click Search to try again. If you'd rather, you can type in a different search. To disable this feature, please click the Toolbar Options item in the drop-down menu under your toolbar's logo, open the Additional Settings tab, and clear the check box next to the text Fix "page not found" errors. Please note that this feature may not be available for all community toolbars.
Do I need to pay for using the Live News Toolbar?
No, the Live News Toolbar is free of charge.
When will you have the Live News Toolbar available for other platforms?
We are currently looking into the feasibility of implementing the Live News Toolbar for other platforms. Check our web site or forum for the latest updates.
Do you support MSN Explorer?
At this time the Live News Toolbar does not work with MSN Explorer.
How can I contact technical support?
If you are experiencing any problems or have a question about the Live News Toolbar that is not covered in our online help then feel free to contact us.
How do I uninstall the Live News Toolbar?
To uninstall the Live News Toolbar from your Internet Explorer do as follows:
Open your computer's Control Panel then select "Add or Remove Programs".
Find Live News in the list of installed applications and click on it.
Click on the "Change/Remove" button.
Didn't find what you were looking for?
Go to Live News Feedback center, and tell us about your problem
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